Online Dispute Resolution
Dear customer,
In the event of a disagreement, any consumer residing in Portugal or the European Union has the possibility of filing a complaint with a neutral and independent official body. Fireyard provides all the necessary information so that you can properly register your complaint.
If you are dissatisfied with your experience or purchase made on our website, you have the option of using an Alternative Dispute Resolution (ADR) entity for consumer disputes. See below some of the entities available for this purpose:
- Lisbon Consumer Conflict Arbitration Center
- CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
- CNIACC – National Center for Information and Arbitration of Consumer Disputes
- European Commission
In addition, you can formalize your complaints and grievances regarding the services provided by Fireyard by contacting us:
- Email: geral@fireyard.pt
- Phone: 913269219
For more information on these procedures, we recommend consulting the website of the Directorate-General for Consumer Affairs at www.consumidor.pt .
What is Alternative Dispute Resolution for Consumer Disputes?
Alternative dispute resolution for consumer disputes offers consumers the ability to turn to official entities that help resolve any conflict with a merchant before initiating legal proceedings.
What is the role of these entities in conflict resolution?
These entities serve as mediators between the consumer and the merchant in question. The mediator can:
- To propose a solution that is binding on both parties; or
- To facilitate an amicable agreement between consumer and merchant.
Alternative dispute resolution is generally more economical, less formal, and faster than traditional litigation.
